Frequently Asked Questions


How long does it take for an order to ship?

Most orders are shipped within 48 hours. However, since most pieces are printed on demand, we can get backed up from time to time. Please be patient and we'll have your order out ASAP. Once shipped, you will receive a shipping notification email with a tracking number.

What if a print gets damaged during shipping?

We do everything we can to protect our prints (see: How do you ship your prints?), but sometimes things happen in transit.

Should you receive a damaged order, please send us an email with your order number and the details of your situation so that we can correct it. If at all possible, please include some photos of the damage.

If you were sent a Domestic order via UPS, we will file a claim with UPS and ship out your new prints immediately.

If you were sent an International order via USPS, please contact us with pictures and be sure to hang on to your prints and all packaging. We will file a claim with USPS. Please be aware that this process can take a bit of time and USPS will likely try to pick up the package for inspection - this is why you need to hang on to all prints and packaging material. We will ship out replacements as soon as we can.

Why haven't I received my order / shipping confirmation?

If you haven't received your order / shipping confirmation, it may have gone into your junk mail folder. If it is not there and you feel something has gone wrong, please contact support.

Can I return a print if I decide I don't like it?

Due to the nature of the product you're purchasing, all sales are final.

How do I submit my work?

It's easy! First, create an account on the site here. Then login and click Sell Artwork. You will then be able to upload three pieces for review. After running test prints, the inPRNT team will review your work and approve or deny each piece.

Please note, you must be 18 years old to submit work and you must be the sole creator of the piece you are submitting.

When will I know if my submission has been chosen for the website?

We receive a large number of submissions daily and currently aren't able to respond to all entries. We're working on a system that will provide more feedback in the future, but for the time being we are only able to get in touch with artists whose pieces have been approved.

How much can I earn?

Artists earn 50% of the sale price. inPRNT covers all the costs of printing and materials - there are no fees to the artists, only profit.

We also work with artists who wish to set their own prices, allowing them to set how much they earn.

Who owns the rights to the work?

Artists maintain full rights to their images. inPRNT is a service; we do not buy the rights to your piece. With your approval, we do print and distribute it for you. Aside from this, inPRNT only reserves the right to use your images to promote your sales through marketing.

How can I keep track of my sales? How do I get paid?

Once you have prints up on the site, you may login to your profile to view sales. Once you reach $100 in sales, you may request payment at any time. inPRNT will process your payment within 3 - 5 business days. We offer both traditional checks and money transfers via PayPal.

What kind of paper are the prints on?

Our paper is museum-quality and meets the strictest industry standards. The paper is internally buffered to resist fading and acid-free to eliminate degradation. We use inks with a very high pigment density, allowing for the sharpest possible image, most ideal reflection of light, and widest range of printable color. The pigment colorant also resists water, light, and gas for superior archivability. The color and quality of our prints are made to last for generations.

What size are the margins on the prints?

All of our prints have a minimum 1" white border.

What inks do you use?

We use Epson UltraChrome inks.

Are the prints archival?

Yes, the printing method we use along with the material all adhere to archival standards.

Are the prints signed?

Our mission is to get affordable, high-quality art to as many people as possible. Currently we do not offer signed prints because we only print work when an order is placed, and there is a greater chance of damage when shipping prints to be signed and back. We are considering adding limited-edition small batch signed prints in the future.

What is an open-ended edition?

An open-ended edition means that there is currently no limit on the number of prints (for example, a limited stock of 500 prints) that can be sold from this piece of work.

What if my print has a printing flaw?

Each print is carefully inspected before being sent out, and a printing flaw is extremely unlikely. However, if your print appears to contain a printing flaw, please send us an e-mail within 14 days of receipt with picture of the defect attached. We'll get in touch with you, and if it turns out we have made a mistake, we will send you a replacement.

Will my print be identical to the preview I see on my computer screen?

Most of the time, the colors you see on screen will be very faithful to what you receive in the mail. You may notice subtle shifts in color, as most monitors are not calibrated exactly the same. All of our prints have a one-inch white border, which helps the color pop. In many cases, the color of the prints will have a lot more life on paper and look even better than they do on screen.

Do you mat and frame?

We do not offer mat and framing services. We encourage customers to purchase frames in advance and then have a custom mat cut at a local art shop. This is a good way to get a very professional result while saving quite a bit of money - framing can be extremely expensive. You might also be interested in replacing the original frame glass with UV-protected glass. Most places that mat can do this in just a few minutes.

When buying a frame for your print in advance or online, choose a size that is at least two inches larger than the sheet size in both width and height. For example, a 16x22 frame may be a good size for a 13x19 print.

How do you ship your prints?

Prints up to 13x19 are shipped flat. They are placed a protective acid-free sleeve, then secured between two pieces flat cardboard. This is then placed inside a box that is cushioned with air-fill bags.

Prints 18x24 and up are shipped rolled. They have a protective sheet over the printed area to prevent any damage to the surface. The tube is then placed in a protective acid-free sleeve and secured inside a tube box. The ends are cushioned.

We also include specific handling instructions on each box to help ensure that they are handled carefully in transit.

What's the deal with free shipping?

inPRNT is experimenting with with a few tweaks to our shipping policy... and by a few tweaks, we mean FREE shipping for our customers!

All domestic orders (within the U.S.) over $80.00 will ship for absolutely free.

And we haven't forgotten our international customers either: all international orders over $80.00 will receive 50% off shipping!

What carriers does inPRNT use? Will I receive a tracking number?

We use UPS for all Domestic orders within the Continental US. International orders are shipped via USPS. We provide tracking numbers for all orders. Please note that USPS updates slightly slower than UPS, and it may take a day or two before changes show up on your USPS tracking page.

How was inPRNT started?

The inPRNT concept was born while attending Ringling College of Art and Design. Noticing a lack of easy distribution methods for artists to get their work out there, a few key objectives were established to help both artists and buyers:

- Make distribution as simple as possible for artists
- Streamline purchasing for art enthusiasts
- Expand offerings with input from our community
- Maintain exceptional quality across the board

We officially opened our doors back in 2006 and have been going strong ever since. inPRNT now houses over 100 different artists and over 600 pieces of artwork. Our main goal, our motivation, and our business model are built upon efforts to help artists succeed. We love art and we work hard every day to give the best experience to both our artists and our buyers.

What is Deviathan?

Deviathan is a company that dreams up, establishes, and manages useful online services aimed toward creative professionals. Our goal is to provide artists with the tools necessary to promote and distribute their craft. These services are completely designed from the ground up to meet the needs of today’ s creative professional.

In addition to inPRNT, Deviathan also runs Huevia Webhosting.

Question still not answered? Get in touch!